Gear Up for the Holidays Season with Live Chat Operators

Greet your customers the immediacy and personal touch with 24/7 live chat service

We have seen fastest growth in live chat industry. live chat is now a proven tool to boosts sales and customer satisfaction. Live chat is the most preferred way of communication with website visitors. It is actually a human nature that they want to know about the product or service before buying. Visitors need to get answer before jumping into the decision of buying a product. Live chat operators can improve customer support standard. You may notice that whenever someone visit a website and do not find live option available they don’t like to make a phone call. So 80% potential buyer move on to your competitor. But if you have a active live chat operators you can always greet your website visitors. Even visitor can type a question once the visitor is satisfied with live chat operator's answers. bingo it is a sale.
Or, even they are not going to buy at that time, they will appreciates the help of live chat operators and will consider to do a shopping from your website in future. How valuable are these customer experiences for your business?
Live chat helps your e-commerce site:

• improve customer satisfaction
• increase leads
• increase level of trust
• add efficiencies to a sales team

Improving customer interaction
Imagine your live chat operators stay proactive on website so he/she can also offer the product/service to a visitor who in surfing a website for more than 2 minutes .
When customer representative are not available to chat, visitors can find a contact form to email them during non-business hours but if you have 24/7 live chat operators available on the website you have every reason to get more leads
Adding efficiencies to your sales team

• Chat with multiple customers concurrently
• Decrease the number of phone calls
• Increase the daily number of customers with whom they have contact
• Cut back on response time

In-depth reporting
We offer trained live chat operators to business website specially eCommerce websites and we have new special promotion packages available for this holiday season. We offer complete analysis of

• Customer engagement rate
• Chat availability
• Average time per chat
• Number of chats completed
• Chats by hour/day/week/month
• Number of proactive chats vs. chat start by visitors
• Chats by single live chat operator
• Chat sales by customer service representative
• Sales from live chat
• Chat sales by week/day/hour